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Donna K Olheiser

Donna K Olheiser, AAP,  is Keynote Speaker at Compliance key Inc and she is the vice president of Education Services and founder of Dynamic Mastership, LLC.;and holds the Accredited ACH Professional (AAP) designation (achieved in 2004).
She is an enthusiastic and energetic Certified Master Trainer with over 14 year's training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing electronic (specifically ACH) payments, then scheduling the events to facilitate and deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences). 
Her extensive knowledge, enthusiasm and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks including exception processing while remaining compliant with the NACHA Operating Rules. She uses scenarios and examples to bring the learning home, easy to comprehend and apply to real-life day-to-day ACH processing. Ms. Olheiser's ability to engage the learner through the entire training event helps the adult learner apply what they've learned during and after each training session.
Donna has over 24 years of experience in the financial services industry which includes 9 year's experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis.

 Webinar Id: CIFDKO007
12:30 PM PT | 03:30 PM ET
 05/21/2018
 Duration 90 mins

FASTER Payments Effect on Stop Payments and Unauthorized Entries

The NACHA Operating Rules have specifics for you to follow to be sure you comply with the Rules each time you help your account holder with their request(s), whether it's a Stop Payment Request or Returning an ACH Unauthorized Entry. Customer service and operations staff struggle each day with the question -"What does my account holder want me to do.Stop this payment, I never authorized this, return it, they revoked it, -- what are my n........


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                $179
       Single Attendee
(Only for one Participant)
          $368
Multiple Attendee
( 2 - 5 Participants)
          $741
Corporate Attendee
( 6 - 10 Participants)
                   $167
         Recorded
(6 months unlimited access)
 Webinar Id: CIFDKO006
 View Anytime
 Duration 90 mins

Regulation E - The Basics and Error Resolution

Regulation E contains an error resolution process for electronic payments posting to consumer's accounts. In this session, the basics of Regulation E will be covered, which includes some basic definitions, such as consumer account and access device. Included in this session is an opportunity for attendees to apply the basics of Regulation E and the error resolution timeframes and processes as provided in this webinar, as the trainer wal........

$167 Recorded (6 months unlimited access)
 Webinar Id: CIFDKO005
 View Anytime
 Duration 90 mins

2018 NACHA Operating Rules Changes & Regulatory Changes

Same Day ACH has been one of the largest changes to the ACH network and Phase 3 is the last part being implemented in March of 2018. How does Phase 3 affect a financial institution or even an Originating company when processing ACH payments in a faster settlement environment. In the fall of 2017, Third-Parties Senders were required to comply with a registration process and that period to complete the registration requirement will end in........

$167 Recorded (6 months unlimited access)
 Webinar Id: CIFDKO004
 View Anytime
 Duration 90 mins

ACH Exception Processing - Part 3 "Reinitiation and Reversals"

Exception Processes isn't just "returns" and Stop Payments -- each day in ACH operations, exception processes take place such as: Prenotes, Reinitiation, Reversals, Returns, Extended Returns and NOCs (Notification of Change). Each of the three sessions will cover a different set of processes based on flow of transaction and participant involved (see below for detail on each one). Be sure to attend all three (90-minute) sessions to get t........

$167 Recorded (6 months unlimited access)
 Webinar Id: CIFDKO003
 View Anytime
 Duration 90 mins

ACH Exception Processing - Part 2 "The Originator & ODFI Exception Processes & Responsibilities"

Exception Processes isn't just "returns" and Stop Payments - each day in ACH operations, exception processes take place such as: Prenotes, Reinitiation, Reversals, Returns, Extended Returns and NOCs (Notification of Change). Each of the three sessions will cover a different set of processes based on flow of transaction and participant involved (see below for detail on each one). Be sure to attend all three (90-minute) sessions to get th........

$167 Recorded (6 months unlimited access)


    
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